Privacy Policy
Onsite Property & Demo LLC (“Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, when we share it, how we protect it, and the choices and rights you have. It applies to information we collect through the website at groundworkfl.com (the “Site”), through our quote-request and contact forms, by phone or text message, by email, in person at a job site, and through any related online or offline service we provide (collectively, the “Services”).
By using the Services, you acknowledge that you have read this Policy. Where required by law, we will obtain your consent before collecting or processing your information.
1. Information We Collect
1.1 Information You Provide Directly
Contact information: name, phone number, email address, mailing address, and the property address where work may be performed.Project information: the type of work you need (brush clearing, lot cleanup, debris removal, fence-line clearing, etc.), property size, access notes, photos of the property, gate codes, and any descriptions you share with us.Communications: messages you send us by web form, text message, email, voicemail, or social media, including any photos or files you attach.Payment information: when you pay an invoice, our payment processor collects the information needed to process the transaction. We do not store full credit-card numbers on our systems.Reviews and feedback: ratings, reviews, and testimonials you submit directly to us or on third-party platforms tied to our business.Referral information: if a partner refers you, we receive your contact information from the referring partner
1.2 Information Collected Automatically
When you visit the Site, we and certain third-party services we use may automatically collect:
Device & connection data: IP address, browser type and version, operating system, device type, screen size, language, and referring URL.Usage data: pages viewed, time on page, links clicked, form submissions, and approximate geographic location derived from IP address.Cookies and similar technologies: see Section 5.
1.3 Information from Third Parties
We may receive information about you from analytics providers (such as Google Analytics), advertising platforms (such as Meta/Facebook and Google Ads if and when we use them), our customer-relationship platform (GoHighLevel), our SMS aggregator (Twilio or its successor), our payment processor, our review platforms (Google Business Profile, Facebook), and from referral partners. We use that information to improve the Services and to follow up on your inquiry.
2. How We Use Your Information
We use the information we collect to:
Respond to your inquiry, prepare quotes, and schedule and perform work;Communicate with you about appointments, job status, weather delays, invoices, and payment confirmations;Send transactional and operational text messages and emails (see Section 4);Request reviews and customer feedback after a completed job;Process payments and maintain financial records as required by law;Document work performed, including before-and-after photographs;Improve the Site, the Services, and our internal operations;Detect, prevent, and respond to fraud, abuse, security incidents, and unlawful activity;Comply with applicable law, legal process, regulatory requests, and audits;Enforce our Terms of Service, Master Service Agreement, and other agreements.
3. Legal Basis for Processing
We process information based on one or more of the following: (a) your consent (which you may withdraw at any time); (b) the performance of a contract with you (such as quoting and performing requested work); (c) compliance with a legal obligation (such as tax recordkeeping); and (d) our legitimate business interests in operating, securing, and improving our business, balanced against your privacy interests.
4. Mobile Phone Numbers and SMS Messaging
4.1 What We Collect
If you provide your mobile phone number to us — by submitting a quote request or contact form, by texting us, by giving it to us by phone, by completing a printed intake card, or through any other means that includes a clear opt-in disclosure — we collect that number along with the date, time, source, and IP address (where applicable) of your opt-in for compliance recordkeeping.
4.2 How We Use Your Mobile Number
We use your mobile number to send you transactional and operational text messages (SMS and MMS) related to your inquiry and the Services, including:
Confirmation that we received your quote request;Follow-up messages to gather property details, photos, and access information;Appointment confirmations, reminders, and reschedules;Quote delivery, quote follow-up, and approval confirmations;Job-day status messages (“on my way,” “job complete”);Invoice delivery and payment confirmations;Review requests after a completed job;Occasional customer-care messages, seasonal service reminders, or service updates relevant to past customers.
4.3 Consent, Frequency, Rates, and Opt-Out
Message frequency varies based on your interaction with us. Message and data rates may apply. Reply HELP for help. Reply STOP at any time to opt out of further text messages. Carriers are not liable for delayed or undelivered messages. Consent to receive text messages is not a condition of any purchase. Full SMS terms are available at groundworkfl.com/sms-terms.
4.4 No Sharing of Mobile Information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors supporting our services (e.g., our SMS aggregator, customer-relationship platform, or hosting providers) is permitted only as strictly necessary to deliver the messages and operate the Services. All other categories of personal information exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Cookies and Similar Technologies
The Site uses cookies and similar technologies (such as pixel tags, web beacons, and local storage) to (a) keep the Site working, (b) remember your preferences, (c) measure traffic and engagement, and (d) understand how visitors arrive at and move through the Site so we can improve it.
Categories we use:
Strictly necessary: required for the Site to function and load forms.Analytics: Google Analytics or equivalent, to understand aggregate traffic and behavior.Functional: such as remembering whether you previously consented to a banner.Advertising (only if and when active): retargeting pixels from Meta or Google so we can show relevant ads to people who have already visited the Site.
You can control cookies through your browser settings. Disabling certain cookies may impair Site functionality.
6. When and With Whom We Share Information
We share personal information only as described below. We do not sell personal information.
Service providers. Hosting, website-platform, customer-relationship, SMS aggregator, email-delivery, analytics, payment processing, and bookkeeping providers process information solely on our behalf and under contract.Subcontractors and team members. Where we use a contractor to assist on a job, we may share the property address, scope, and access notes needed to complete the workInsurance and legal. Where required to make or respond to insurance claims, defend the Company, comply with legal process, or protect our rights, property, or safetyBusiness transfers. In connection with a merger, acquisition, financing, or sale of all or part of the Company, where the recipient agrees to honor this Policy.With your consent. Whenever you direct us to share information with a third party.
Important: Mobile phone numbers and SMS opt-in/consent records are not shared with third parties or affiliates for marketing or promotional purposes under any circumstances. See Section 4.4.
7. How Long We Keep Information
We keep personal information for as long as needed to fulfill the purpose for which it was collected and to meet our legal, tax, accounting, and dispute-resolution obligations. Common retention periods:
| Active leads & quotes | Up to 24 months from last contact |
| Customer job records | 7 years (consistent with Florida tax and contractor recordkeeping norms) |
| Photographs of work | Indefinitely, for portfolio and recordkeeping |
| SMS opt-in / consent logs | At least 4 years from opt-out or last activity |
| Website analytics data | Per provider defaults (typically 14–26 months) |
8. How We Protect Information
We use commercially reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, and unauthorized access, use, or disclosure. These include encrypted transit (TLS) for forms and integrations, access controls, vendor due diligence, and limiting access to information to personnel who need it. No system is perfectly secure, however, and we cannot guarantee the absolute security of any information.
9. Children’s Privacy
The Site and the Services are not directed to children under 13, and we do not knowingly collect personal information from anyone under 13. If you believe we have collected information from a child under 13, please contact us using the information in Section 13 and we will delete it.
10. Your Choices and Rights
Subject to applicable law, you may:
Access. Request a copy of the personal information we hold about you.Correct. Request correction of inaccurate or incomplete information.Delete. Request deletion of your information, subject to our legal recordkeeping obligations.Opt out of SMS. Reply STOP to any text message we send.Unsubscribe from email. Use the unsubscribe link in any marketing email, or contact us.Opt out of analytics. Use browser controls or, for Google Analytics, the Google opt-out add-on.
Florida residents: You may have rights under the Florida Digital Bill of Rights as it applies to qualifying entities. We will treat all Florida residents’ reasonable requests in accordance with applicable law.California residents: If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, the right to delete, and the right not to be discriminated against for exercising your rights. We do not “sell” personal information as that term is defined in the CCPA.To exercise any of these rights, contact us using the information in Section 13. We may verify your identity before responding.
11. Do Not Track and Global Privacy Control
Some browsers transmit “Do Not Track” or Global Privacy Control (GPC) signals. Industry standards for these signals are not yet uniform. Where required by law, we will treat a GPC signal as a valid opt-out from the sale or sharing of personal information.
12. Third-Party Links and Services
The Site may contain links to third-party websites and services. Their privacy practices are governed by their own policies, not this one. We are not responsible for the practices of any third party.
13. Changes to This Policy
We may update this Policy from time to time. When we do, we will revise the “Last Updated” date above. If the changes are material, we will provide additional notice through the Site or by direct communication. Your continued use of the Services after the effective date constitutes acceptance of the updated Policy.
14. How to Contact Us
Questions about this Policy, or to exercise any of the rights described above, can be directed to:
| Business | Onsite Property & Demo LLC |
| Mailing Address | 3438 Token Rd, Panama City, FL 32405 |
| Phone | (850) 640-6059 |
| Email (privacy) | [email protected] |
| Website | groundworkfl.com |
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